Frequently Asked Questions

Every piece is made and finished by hand. Small variations in carving, colour placement and composition are part of its individual character.

The current production estimate is shown on each product page. Delivery time begins after production and depends on the destination selected at checkout.

Follow the use description and safety instructions on the individual product. Some pieces are intended primarily as decorative wax art. If you are uncertain, contact the atelier before lighting.

Available destinations, current delivery prices and estimates are shown at checkout. This keeps the information accurate for the country and items in your bag.

Each object is individually protected for its form and secured for transport from our Netherlands studio. Please retain the packaging until you have inspected the order.

Contact us promptly with your order number and clear photographs of the piece, inner packaging and outer parcel. Keep all packaging while we review the shipment with you.

Personalised and made-for-you objects can have different return eligibility from standard products. Review the returns policy shown at checkout or ask the atelier before ordering if you are unsure.

Upload a clear JPG, PNG or WEBP image on the product page and confirm that you have permission to use it. We validate the file quality before the order can be submitted and review its framing before production.

Yes. Share the recipient, occasion, preferred colours, budget and date through our contact page. The atelier can suggest a considered shortlist.

Use the gift-message option in the shopping bag. Your words are saved with the order and included as entered.

A limited hand-carved candle may be the only available piece in its exact palette and pattern. The product page fixes the quantity to protect that one-of-a-kind inventory.

Keep wax art in a cool, dry place away from direct sunlight and other heat sources. Follow the care card supplied with the order and our Candle Care & Safety page.