Customer care · Clear routes
Delivery or return?
Begin in the right place.
This page preserves our original customer-care address while guiding you to the complete, current information for your question.
Shipping & Delivery
Preparation times, destinations, tracking, charges and what to do when a parcel arrives.
Open delivery information → 02 / After your piece arrivesRefunds & Returns
Withdrawal, return eligibility, delivery damage, product concerns and the route to a resolution.
Open returns information →Before your order travels
Ready-to-ship and made-to-order pieces can have different preparation times. The product page identifies the relevant timing; delivery begins after the atelier has completed and packed the order.
Destination and cost
Available countries, current delivery prices and destination estimates are calculated by Shopify and shown before payment at checkout.
Tracking and arrival
When tracking is available, it is sent to the email used for the order. Please inspect the parcel on arrival and keep all packaging if something appears damaged.
Returns and personalised work
Contact the atelier before returning an item so we can provide the correct instructions. Eligibility can differ for personalised, made-to-order and hygiene-sensitive goods; the policy shown at checkout remains authoritative.